DC Sax Return Policy
Buying a saxophone is a deeply personal decision. We understand it’s a big investment—and it needs to feel right. That’s why we make returns easy and hassle-free. If you're not completely satisfied with your purchase, we’re here to help you find the right fit or make things right.
✅ Return Policy Overview
| Return Window | Contact us within 7 calendar days of delivery to initiate a return |
| Condition | Items must be returned in original, undamaged condition |
| Restocking Fees | 3% for U.S. orders, 4% for international orders, 6% for Shop Pay Installments |
| Shipping Costs | Buyer is responsible for outbound and return shipping |
| Exchanges | Store credit available upon return—restocking fees are waived |
| Refund Timeline | Refunds are issued within 1–2 business days of receiving the return |
🔄 How to Make a Return
- Email paul@dcsax.com or call (202) 854‑1250 within 7 days of delivery
- We’ll reply with simple instructions and confirm return eligibility
- Ship the item back to us in original condition. If you prefer, we can provide a prepaid shipping label and deduct the cost of return shipping from your refund
- Once received, we’ll inspect the item and issue your refund or store credit
💬 Questions?
Feel free to contact us at any time. We want to make sure your experience buying a saxophone is smooth, transparent, and risk-free.