DC Sax Return Policy

Every horn is play tested before it is listed, and the listing describes what we found. A horn can still be wrong for you once it is in your hands. You have seven days after delivery to send it back.

Return window. Email paul@dcsax.com or call (202) 854-1250 within 7 calendar days of delivery.

Condition. The horn comes back in the condition it left in. Play it; do not have work done on it.

Restocking fee. Orders paid by credit card, or by any method that charges us a processing fee, carry a restocking fee on refund: 3% for US orders, 4% for international orders, 6% for Shop Pay Installments. Pay by Zelle or another fee-free method and there is no restocking fee; the full price comes back. Ask before you order if you want to use one.

Exchanges. Return a horn for store credit toward another and the restocking fee is waived.

Shipping. You pay shipping and insurance both ways. If you prefer, we send a prepaid return label and deduct its cost from the refund.

Refund timing. Refunds go out within 1 to 2 business days of the horn arriving and being checked.

How to return a horn

1. Email or call within 7 days of delivery.
2. We reply with the return address and confirm the return.
3. Ship the horn back insured, in its case, in the condition it arrived.
4. We check it and issue the refund or store credit.

Questions about a return: paul@dcsax.com or (202) 854-1250.