DC Sax Return Policy
Buying a saxophone is a personal decision. Every instrument we sell is rigorously play tested to ensure it meets the highest quality standards, and we stand behind every item we sell. But we understand that an instrument needs to feel right. If your purchase is not to your liking, we make returns easy and hassle free.
💵 No Restocking Fee Option
Pay with a fee free alternative to a credit card, such as Zelle, and there is no restocking fee. Return the instrument and you get the full purchase price back. As with all returns, shipping and insurance both ways are the buyer's responsibility.
We are happy to discuss other payment options that waive the fee. Just contact us before you order.
✅ Return Policy Overview
| Return Window | Contact us within 7 calendar days of delivery to initiate a return |
| Condition | Items must be returned in original, undamaged condition |
| Restocking Fees | 3% for U.S. orders, 4% for international orders, 6% for Shop Pay Installments. Waived for fee free payment alternatives, see above |
| Shipping Costs | Buyer is responsible for outbound and return shipping, including insurance |
| Exchanges | Store credit available upon return. Restocking fees are waived |
| Refund Timeline | Refunds are issued within 1 to 2 business days of receiving the return |
🔄 How to Make a Return
- Email paul@dcsax.com or call (202) 854-1250 within 7 days of delivery
- We will reply with simple instructions and confirm return eligibility
- Ship the item back to us fully insured and in original condition. If you prefer, we can provide a prepaid shipping label and deduct the cost of return shipping from your refund
- Once received, we will inspect the item and issue your refund or store credit
💬 Questions?
Feel free to contact us at any time. We want to make sure your experience buying a saxophone is smooth, transparent, and risk free.